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ServiceNow Architect
Note: only apply if you are an immediate joiner!!
Job Description
Strategic technical leader architecting enterprise ServiceNow solutions for federal and financial services clients. Shape platform governance, drive AI transformation, and lead multi-module implementations (ITSM → SecOps → Creator Workflows). Consultative role partnering with C-suite executives and Enterprise Architects.
Key Responsibilities
- Develop executive relationships with platform owners, CTOs, and federal CIOs to align ServiceNow with transformation vision
- Architect end-to-end solutions across ITSM, CMDB/CSDM, ITOM, IRM, HRSD, SecOps, SPM, CSM, Creator Workflows
- Translate business goals into multi-year architectural roadmaps with clear outcomes and KPIs
- Position ServiceNow as digital transformation standard vs legacy platforms (Remedy, custom apps)
- Drive instance health – reduce technical debt, enforce guardrails, optimize core data model
- Lead AI adoption – Now Assist, agentic workflows, LLM orchestration, generative AI capabilities
- Mentor development teams on leading practices, scoped apps, ATF testing, CI/CD pipelines
- Create reusable assets – accelerators, HLD/LLD templates, integration patterns
- Present platform strategy to executive stakeholders and federal oversight boards
Required Skills & Qualifications
Core Requirements (8 – 10 yrs total):
- 3+ yrs Enterprise/Solution Architect role OR equivalent leadership
- Large-scale ServiceNow deployments (1000+ users, multi-instance)
- Operational leadership (platform teams, implementation leadership)
- Executive relationship management + roadmap development
Technical Must-Haves
- Multi-module expertise (ITSM/ITOM + 2+ additional: SecOps/HRSD/SPM)
- CMDB/CSDM design + Service Graph Connectors + Discovery patterns
- Integration Hub + REST/OAuth2 + MID Server architecture
- Instance strategy + technical debt reduction + upgrade governance